Jmozz®’s Terms of Service

Last update: September 2016

Welcome to Jmozz.com. Jmozz.com is a marketplace platform for services performed by its users.

The following terms and conditions (these “Terms of Service”), govern your access to and use of the Jmozz website, including any content, functionality and services offered on or through www.jmozz.com (the “Site”), by Jmozz International Ltd. or Jmozz Limited.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the Jmozz services. By using this Site, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

Key Terms

Job are services offered on Jmozz.

Sellers are users who offer and perform services through Jobs on Jmozz.

Buyers are users who purchase services on Jmozz.

Job Page is where the seller can describe their Job and the Job’s terms, and the buyer can purchase the Job and create an order.

Job Extras are additional services offered on top of the Seller’s Job for an additional price defined by the Seller.

Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer.

Custom Orders are requests made by a buyer to receive a Custom Offer from a seller.

Orders are the formal agreement between a buyer and seller after a purchase was made from the seller’s Job Page.

Order Page is where buyers and sellers communicate with each other in connection with an ordered Job.

Disputes are disagreements experienced during an order between a buyer and seller on Jmozz.

Revenue is the money sellers earn from completed orders.

Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase Jobs.

Shopping Balance is shopping credit collected from cancelled orders or Jmozz promotions to be used for purchasing Jobs.

Overview (Main terms, in a nutshell)

  • Only registered users may buy and sell on Jmozz. Registration is free.
  • Jobs on Jmozz may be offered at a base starting price of $5. Some Jobs are offered at a base price of more than $5 as determined by the seller.
  • Buyers pay Jmozz in advance to create an order.
  • Orders are purchased through the Order button found on a seller’s Job page or through a Custom Offer.
  • Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect sellers’ reputation and status.
  • Sellers gain account statuses based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices through Job Extras.
  • Users may not offer or accept payments using any method other than placing an order through Jmozz.com.
  • Buyers are granted all rights for the delivered work, unless otherwise specified by the seller on their Job page. Note: some Jobs charge additional payments (through Job Extras) for Commercial Use License.
  • Jmozz retains the right to use all published delivered works for Jmozz marketing and promotion purposes.
  • We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.

SELLERS

Sellers create Jobs on Jmozz to allow buyers to purchase their services.

Sellers may also offer Custom Offers to buyers in addition to their Jobs.

Each order you sell and successfully complete, accredits your account with a net revenue of 92% of the purchase amount.

Jmozz accredits sellers once an order is completed.

If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s Shopping Balance.

Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.

Sellers may withdraw their revenues using one of Jmozz’s withdrawal options.

The seller’s rating is calculated based on the order reviews posted by buyers. High ratings allow sellers to obtain advanced seller statuses.

For security concerns, Jmozz may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by buyers, or associating multiple Jmozz accounts to a single withdrawal provider.

Statuses

Jmozz is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Jmozz may reward them with new statuses, special opportunities, benefits, and tools that come with it.
Jmozz sellers can gain account statuses based on their activity, performance and reputation. The advancement criteria can be found here.

Advancement in Statuses are updated periodically by an automated system.

The current Statuses a seller can achieve are, Rooki, Master and Top Expert.

Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Status.

Advanced Statuses provide their owners with additional benefits, including offering Jobs for higher prices through Job Extras.

Top Rated Sellers

Top Rated Sellers are chosen manually by Jmozz editors based on seniority, volume of sales, extremely high rating, exceptional customer care and community leadership. Top Rated Sellers gain access to more extensive features than previous status, including exclusive access to beta features and VIP support.

Top Rated eligibility is constantly evaluated by Jmozz to ensure that the quality standards of the Top Rated selection is kept. Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, or violate our Terms of Service risk losing their Top Rated status and the benefits that come with it.

Shipping Physical Deliverables

Some of the services on Jmozz are delivered physically (arts and crafts, collectable items, etc.). For these types of Jobs, sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).

Jobs that include shipping costs must have physical deliverables sent to Buyers.

Shipping costs added to a Job only pertains to the cost sellers require to ship physical items to Buyers.

Important: Buyers who purchase Jobs that require physical delivery, will be asked to provide a shipping address.
Sellers are responsible for all shipping arrangements once the buyer provides the shipping address.

Jmozz does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.

A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your work.

BUYERS

You may not offer direct payments to sellers using payment systems outside of the Jmozz Order system.

Jmozz retains the right to use all publically published delivered works for Jmozz marketing and promotional purposes.

Buyers may request a specific service from the Post a Request feature found from the Shopping dashboard. Services requested on Jmozz must be an allowed service on Jmozz.

Purchasing

Buyers pay Jmozz to create an order from a seller’s Job page or Custom Offer, using the Buy Now button.

In addition buyers can request a Custom Order which addresses specific buyer requirements, and receive a Custom Offer from sellers through the site.

Jmobs may be purchased using one of the following payment methods: Credit Card, PayPal, Bitcoin or 2checkout.

Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees.

If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.

You may not offer sellers to pay, or make payment using any method other than through the Jmozz.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor.

ORDERS

  • Once payment is confirmed, your order will be created and given a unique Jmozz order number.
  • Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Job page.
  • Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller.
  • An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.
  • We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Jmozz’s Customer Support department for assistance here.

Handling Orders

  • When a buyer orders a Job, the seller is notified by email as well as notifications on the site while logged into the account.
  • Sellers are required to meet the delivery time they specified when creating their Jobs. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller’s status.
  • Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.
  • Users are responsible for scanning all transferred files for viruses and malware. Jmozz will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • A Seller may cancel an order without the buyer’s consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller’s status.
  • Buyers may use the “Request Revisions” feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller’s description on their Job page or they do not match the requirements sent to the seller at the beginning of the order process.

Reviews

Feedback reviews provided by buyers while completing an order are an essential part of Jmozz’s rating system. Reviews demonstrate the buyer’s overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.

Leaving a buyer’s feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.

To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Jmozz platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the Jmozz platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.

Feedback comments given by buyers are publicly displayed on a seller’s Job page. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.

Withholding the delivery of services, files, or information required to complete the Job’s service with the intent to gain favorable reviews or additional services is prohibited.

Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for Jobs with shipping). If no response is provided within the response period, the order will be considered completed.

Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.

Sellers may not solicit the removal of feedback reviews from their buyers through mutual cancellations.

Disputes and Cancellations

We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Jmozz’s Customer Support department for assistance here.

  • Order cancellations can be performed on Jmozz, when eligible, by Customer Support or through the Resolution Center per order.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
  • Jmozz reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Job and the delivery may not be used if payment is cancelled for any reason.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance.
  • Revisions to deliveries can be performed by sellers based on the seller’s Job and customer care. Sellers may determine the amount of revisions offered to buyers, including no revisions.
  • Requests for revisions can be performed through the Order page while the order is marked as Delivered.
    Requesting to gain more services from sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

Order Cancellations

  • Jmozz encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.
  • Eligibility for requests to Jmozz to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Jmozz delivery system.
  • Completed orders may be cancelled, upon review of our Customer Support team, up to 14 days after the order is marked as complete.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Job page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
  • Buyers must use Jmozz Resolution Center to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Jmozz.
  • Any non-permitted usage of Jmozz encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behaviour, or other violations to Jmozz’s Terms of Service.

Refunds

Jmozz does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases. Funds returned to your balance from cancelled orders will not include processing fees paid.

Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.

Reporting Violations

If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared.

Violations

Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.

General Terms

Jmozz reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.

Violation of Jmozz’s Terms of Service may get your account disabled permanently.

Users with disabled accounts will not be able to sell or buy on Jmozz.

Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.

Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.

Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Jmozz’s approval.

Disputes should be handled using Jmozz’s dispute resolution tools (‘Resolution Center’ on the order page) or by contacting Jmozz Customer Support.

Jmozz may make changes to its Terms of Service from time to time. When these changes are made, Jmozz will make a new copy of the terms of service available on this page.

You understand and agree that if you use Jmozz after the date on which the Terms of Service have changed, Jmozz will treat your use as acceptance of the updated Terms of Service.

User Generated Content

User Generated Content (“UGC“) refers to the content added by users as opposed to content created by the Site. All content uploaded to Jmozz by our users (Buyers and Sellers) is User Generated Content. Jmozz does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.

Limitation on Liability

IN NO EVENT WILL JMOZZ, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.